Shipping Policy
Shipping Policy
Last updated: April 19, 2025
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Processing Time
- Wigs: Please allow 5–7 business days for order processing before shipment.
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Shipping Method & Rate
- Standard ground shipping: $9.99 flat rate
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Shipment Confirmation & Tracking
- Once your order ships, you’ll receive a confirmation email with a tracking number.
- Please allow up to 24Â hours for tracking updates to appear.
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Lost or Damaged Packages
- If your package is lost or arrives damaged, contact us at info@sumurcohair.com within 7Â days of the estimated delivery date.
- We will file a carrier claim on your behalf and send a replacement at no additional cost.
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Undeliverable Packages
- Packages returned due to an incorrect address or refusal to accept delivery will incur a $10 re‑shipping fee.