Refund & Returns Policy

Last updated: April 19, 2025

Due to hygiene and medical device regulations, wig sales are generally final. However, we stand behind our products:

Defective or Damaged Items
- Report any defects, damage, or incorrect items to info@sumurcohair.com within 7 days of delivery.
- Provide photos and order number. We will authorize a prepaid return label and ship a replacement at no cost.
Resizing & Fit Adjustments
- Every wig includes one free resizing within 30 days. Contact us for return instructions; we cover return shipping for this service.
General Returns (Case by Case)
- If you change your mind, we may accept returns of unworn, undamaged wigs within 14 days of delivery, subject to a 20 % restocking fee and return shipping costs.
- Customized orders (color‑matches, specialty caps) are not eligible for return.
Refund Timing
- Once received and inspected, approved refunds are issued to your original payment method within 7 business days.
Exchanges
- Exchanges for a different size or style are treated as a return plus new order. Return fees apply as above; you pay shipping on the replacement item.

Questions? Email us anytime at info@sumurcohair.com.