FAQ

Frequently Asked Questions

1. Are medical-grade wigs covered by insurance?

Most commercial insurance plans classify medical-grade wigs as Durable Medical Equipment (DME) when prescribed by a doctor. Coverage varies — many plans pay 80%–100% of the wig cost after your deductible and co-pay.

2. How do I file an insurance claim?

Step 1: Obtain a prescription and a face-to-face medical necessity note from your doctor.

Step 2: Send us your insurance card (front and back) and the prescription.

Step 3: We’ll submit and manage the claim on your behalf — including appeals if needed.

Prefer to file yourself?
Request an itemized invoice from us. Then:

  • Download your insurer’s DME claim form (paper or online).
  • Attach the prescription, invoice, and proof of purchase.
  • Submit via mail or upload through your insurer’s portal.

3. Which insurance plans do you bill?

We bill major commercial carriers including:

  • Blue Cross Blue Shield (BCBS)
  • UnitedHealthcare
  • Cigna
  • Aetna
  • Humana

Medicare and Medicaid generally do not cover wigs. However, some providers may reimburse you directly if you file a claim yourself.

4. What documentation will I need?

  • A doctor’s prescription for a cranial prosthesis (wig)
  • A face-to-face medical necessity note
  • Your insurance card (front and back)
  • Any prior authorization forms your plan may require

5. How long does insurance approval take?

Most insurers respond within 2–4 weeks after receiving a complete claim packet. We’ll notify you right away if anything else is needed.

6. What happens if my claim is denied?

  • You’ll receive a denial letter or Explanation of Benefits (EOB).
  • We handle all appeals at no extra cost.
  • Most appeals resolve in 4–6 weeks with additional medical documentation or peer-to-peer review.
  • If denied again, we’ll help you explore self-pay options or payment plans.

7. What if the wig doesn’t fit or needs adjustment?

Each order includes one free resizing within 30 days of delivery. Here’s how it works:

  • Send the wig back with your fit notes.
  • We’ll schedule a virtual or in-person fitting to adjust the cap and ensure proper comfort.

8. Do you offer payment plans?

Yes. We offer:

  • Shop Pay Installments
  • Afterpay

You can split your total into four interest-free payments at checkout.

9. How do I care for my wig?

  • Wash every 7–10 days with sulfate-free shampoo and conditioner
  • Air-dry on a wig stand — avoid heat tools when possible
  • Store on a mannequin head or padded hook to maintain shape

10. How can I submit my own insurance claim (if I choose to)?

  • Contact us for an itemized invoice with CPT codes and pricing.
  • Download your insurer’s DME claim form from your member portal.
  • Attach the invoice, prescription, and proof of purchase.
  • Submit via mail or online portal. Retain copies and follow up in 2–4 weeks.

11. What if my insurance doesn’t cover the full cost?

If your plan pays only part of the wig cost, here are your options:

  • Pay the remaining balance at checkout (we accept all major cards).
  • Use Shop Pay Installments or Afterpay to split the cost into four payments.
  • Submit a supplemental claim if allowed — request an invoice and follow the self-claim steps.
  • Use your HSA/FSA for tax-free reimbursement after purchase.
  • Contact us for custom payment plans — we can accept a deposit and remainder before shipping.

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